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Juniper Networks Receives STAR Award for Innovation in Enabling Customer Success in Support Services

Company Recognized Among Industry Peers for Delivering Services Excellence


November 18, 2014

SUNNYVALE, CA--(Marketwired - Nov 18, 2014) -  Juniper Networks (NYSE: JNPR), the industry leader in network innovation, today announced it has been named the winner of the Fall 2014 Technology Services Industry Association (TSIA) STAR Award for Innovation in Enabling Customer Success in Support Services. The award was announced recently at the Technology Services World (TSW) 2014 Service Transformations conference in Las Vegas.

The TSIA STAR Award for Innovation in Enabling Customer Success in Support Services recognizes the company that demonstrates the most innovative approach, through support services, to assisting customers in realizing the maximum business value from the use of its products.

Juniper Networks was recognized for its commitment to drive customer success through the deployment of new technology tools, which enable customers and partners to more effectively plan, build and operate their network infrastructures. As demonstrated by the achievement of pacesetter results that surpass those of its industry and peer groups, Juniper's service and support innovations, such as embedded automated support, have had a positive impact on overall customer satisfaction.

"Delivering a remarkable customer experience is our top priority and an important part of that is ensuring our customers have access to the proper tools, resources and expertise to help them solve any challenge, no matter how big or small," said Alex Gray, senior vice president of Customer Services and Support of Juniper Networks. "As a company, our mission is to continually look for ways to complement product innovation with services innovation to help our customers achieve business success. We're thrilled to be named the best in the industry for this prestigious award."

"The STAR Awards program is a long-standing honor in the technology services industry, recognizing organizations that set the standard for leadership and dedication to this important market space," said J.B. Wood, president and CEO of TSIA. "Juniper Networks has clearly demonstrated its high-level commitment to delivering world-class results in the area of Innovation in Enabling Customer Success in Support Services, and it was an honor to recognize them at our TSW Service Transformations event."

Companies seeking the STAR Award undergo a rigorous evaluation process, with the winners selected by TSIA's service discipline advisory board members. Since its inception in 1990, the STAR Awards have become one of the highest honors in the technology services industry, acknowledging the contribution of companies of all sizes to the continual improvement of technology services delivery industry-wide. For information on the STAR Awards, go to www.tsia.com/awards_and_certifications/star_awards.html

About Juniper Networks
Juniper Networks (NYSE: JNPR) delivers innovation across routing, switching and security. From the network core down to consumer devices, Juniper Networks' innovations in software, silicon and systems transform the experience and economics of networking. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter and Facebook.

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.

Juniper Networks and Junos are registered trademarks of Juniper Networks, Inc. in the United States and other countries. The Juniper Networks and Junos logos are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.



Media Contact forJuniper Networks:
Danielle Hamel
408-936-7817
dhamel@juniper.net

Media Contact for TSIA:
Trisha Bright
858-674-5491
trisha.bright@tsia.com


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